Effective Date: August 11, 2026

Safarian Rugs (“Safarian Rugs,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit SafarianRugs.com, submit a form, request a quote, schedule a rug pickup, communicate with us, or use our services.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Full name

Phone number

Email address

Pickup, delivery, or service address

Rug sizes and descriptions

Information about stains, damage, repairs, or requested services

Photos or files you upload

Preferred pickup or appointment dates

Quote and service-request information

Communications you send to us

SMS and marketing consent preferences

Payment or transaction information when applicable

We may also automatically collect limited technical information when you use our website, such as:

IP address

Browser type

Device information

Pages visited

Referring website

Date and time of visits

Cookie and website-usage information

2. How We Use Your Information

We may use information we collect to:

Respond to questions and quote requests

Schedule and coordinate rug pickup and delivery

Provide rug cleaning, repair, restoration, sales, and related services

Contact you regarding appointments or service requests

Send service confirmations, reminders, and status updates

Provide customer support

Maintain customer and service records

Improve our website and customer experience

Prevent fraud, misuse, or security issues

Comply with applicable legal requirements

Send promotional communications when you have provided the appropriate consent

3. SMS/Text Messaging

If you provide your mobile phone number and consent to receive text messages, Safarian Rugs may send you SMS messages related to the type of communication for which you opted in.

Non-marketing messages may include:

Quote-request follow-ups

Pickup and delivery communications

Appointment confirmations

Appointment reminders

Service updates

Customer-support messages

If you separately opt in to marketing messages, you may also receive promotional messages, special offers, service reminders, or other marketing communications.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP or otherwise informing us that you no longer wish to receive text messages. You may text HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing services.

Mobile information, text-messaging originator opt-in data, and SMS consent will not be shared with or sold to third parties or affiliates for their marketing or promotional purposes.

We may provide information to service providers that assist us in delivering communications and operating our business, but only as necessary to provide those services.

4. Email Communications

If you provide your email address, we may use it to communicate with you regarding quotes, appointments, pickup and delivery, services, customer support, and other business matters.

If you receive promotional email communications from us, you may unsubscribe using the unsubscribe option provided in the message or by contacting us.

5. How We May Disclose Information

We may disclose information when reasonably necessary to operate our business, including to service providers that assist with:

Website hosting

Customer relationship management

Phone and text messaging

Email communications

Appointment scheduling

Payment processing

Analytics

Customer support

Pickup, delivery, or other operational services

These providers may access information only as reasonably necessary to perform services on our behalf.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect our rights, customers, employees, property, or safety.

We do not sell SMS opt-in information or SMS consent to third parties for marketing or promotional purposes.

6. Cookies and Website Technologies

SafarianRugs.com may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website, improve performance, and measure website activity.

Third-party services used on our website may also collect information through cookies or similar technologies according to their own privacy practices.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Do Not Track Signals

Some web browsers provide a “Do Not Track” signal. Because there is not a single universally accepted standard for responding to all Do Not Track signals, our website may not respond to all such signals.

Where applicable law requires recognition of a legally recognized browser-based privacy preference signal, we will handle that signal as required by applicable law.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

Provide requested services

Maintain customer and service records

Complete transactions

Respond to customer requests

Meet accounting, tax, legal, and regulatory requirements

Resolve disputes

Protect our legitimate business interests

When information is no longer reasonably needed, we may delete or anonymize it where appropriate.

10. California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending on the law applicable to Safarian Rugs and the circumstances, these rights may include the ability to request:

Information about personal information collected

Access to certain personal information

Correction of inaccurate personal information

Deletion of certain personal information

Information about how personal information is disclosed

Opt-out from certain sales or sharing of personal information, if applicable

We will not unlawfully discriminate against a customer for exercising an applicable privacy right.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our website and services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

Safarian Rugs is not responsible for the privacy practices, content, or security of third-party websites. We encourage visitors to review the privacy policies of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website, technology, or legal requirements.

When changes are made, we will post the updated policy on this website and revise the Effective Date shown above.

14. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

Safarian Rugs
17172 Palmdale Lane
Huntington Beach, CA 92647

Phone: (310) 402-4161
Email: [email protected]
Website: SafarianRugs.com